1. Introduction
These General Terms and Conditions (“General Terms”) govern the relationship between you (“Client” or “you”) and Quero, including any of its affiliated companies (“Quero” or “we”). This legally binding agreement (“Agreement”) applies to your use of the Quero Exchange Service. You and Quero are each a “Party” and together the “Parties.”
2. Definitions
- Base Asset: The digital asset you sell in a trading pair.
- Counter Asset: The digital asset you receive in a trading pair.
- Exchange: The external platform used to execute Exchange Transactions.
- Exchange Price: The final transaction price, including any applicable fees.
- Exchange Transaction: The process of exchanging a Base Asset for a Counter Asset, based on your Order.
- Trading Pair: The two assets involved in a transaction.
- Order: Your instruction to execute an Exchange Transaction.
Unless stated otherwise, these terms include definitions from Quero Wallet Terms.
3. Client Eligibility
You may use the Quero Exchange Service only if:
- You have an active Quero Account and meet all Wallet Services requirements.
Quero may suspend or terminate access if these conditions are not met. Quero also reserves the right to:
- Refuse your access to the service.
- Update service usage requirements.
- Modify, suspend, or cancel the Exchange Service or its features.
4. Service Features
The Quero Exchange Service allows you to:
- Initiate transactions by exchanging Base Assets from your Wallet.
- Receive the resulting Counter Assets in the same wallet.
- Trade only within supported Trading Pairs and under the limits shown on the Quero Platform.
5. Exchange Transactions
- Initiating a Transaction: Select your Base and Counter Assets and place an Order.
- Finality: Orders are final once submitted and cannot be canceled or changed.
- Execution: Orders are executed at the best available rate. Prices are displayed in advance but may not be guaranteed.
- Timing: Most transactions are immediate, but technical delays of up to 72 hours may occur.
- Completion: Counter Assets will be credited to your account once the Order is processed.
- Rejection: Orders may be rejected due to price changes, network errors, or low liquidity.
- Reversals: Quero may reverse a transaction if pricing errors are caused by technical issues.
6. Client Obligations and Warranties
You confirm that:
- You meet all eligibility criteria.
- Your actions under this Agreement are valid and lawful.
- Your assets are from legal sources.
- All submitted information is accurate and current.
- You are solely responsible for any tax obligations.
- You use this service at your own risk.
You agree to:
- Follow all applicable laws and these Terms.
- Avoid fraud or unauthorized behavior.
- Notify Quero within one day if any submitted information changes.
7. Risk Disclosure
- Digital Assets are highly volatile and can result in financial loss.
- They are not legal tender, not government-backed, and may lack intrinsic value.
- Regulatory changes may impact your ability to use or exchange Digital Assets.
- Transactions are recorded on decentralized ledgers and cannot be reversed.
- Digital Assets are subject to cyberattacks and fraud, with limited recourse.
It is your responsibility to ensure using this service is legal in your jurisdiction.
8. Limitation of Liability
Quero provides this service “as is” without warranties unless explicitly stated. We are not liable for:
- External events or force majeure.
- Transaction failures or unauthorized access.
- Third-party platform errors.
- Indirect or consequential damages, such as loss of profits or data.
Our total liability is limited to the fees you paid over the previous 12 months.
9. Default and Indemnification
- If you violate these Terms or act illegally, Quero may terminate your access.
- You agree to indemnify Quero against claims, losses, or damages caused by your misuse of the service.
10. Termination
- Quero may suspend or terminate your access without notice due to non-compliance or suspected fraud.
- You may recover any remaining assets unless prohibited by law.
- Termination does not affect any liabilities that arose prior to the termination.
11. Notices
- Quero will contact you using your registered email, mailing address, or phone number, or via the Platform.
- You must send any notices to us by email in English to [email protected].
12. Governing Law and Jurisdiction
This Agreement is governed by the laws of Quero’s operating jurisdiction. Legal disputes will be handled individually in that jurisdiction’s courts.
13. Miscellaneous
- All intellectual property remains the exclusive property of Quero.
- This Agreement and related policies represent the full agreement between you and Quero.
- Quero may update these Terms at any time; changes become effective upon publication.
- If any part of the Terms is invalid, the rest remain enforceable.
- The English version of this Agreement prevails over any translations.